A question that a lot of our visitors ask us is “how to get a chargeback or refund from a gambling site?” It is certainly possible to obtain a chargeback or a refund from a gambling site but the circumstances need to be that you have been unfairly treated.

If you have placed a bet on a sporting event and it loses then this is not an acceptable situation for a chargeback or refund. There needs to be other factors involved with a transaction so that you can legally request a chargeback or a refund.

Not all Online Bookmakers treat their customers fairly

Unfortunately, there are a number of unscrupulous online bookmakers around that do not treat their customers fairly. They might refuse to pay out winnings or not provide you with a bonus that they advertised when you first registered with them.

A lot of unlicensed online bookmakers will resort to shady practices. They use all kinds of tricks to lure new gamblers and then try to take all of their money from them when they make a deposit. To avoid the need for requesting chargebacks or refunds we recommend that you never gamble with an unlicensed online bookmaker.

Not all licensed bookmakers are totally honest either. The difference is that they will want to keep their license and will not want you to complain to the licensing authority if they do something dishonest. It is much less likely that a licensed bookmaker will be dishonest but it does happen.

Read and understand the terms and conditions

Online gambling is exciting and we can fully understand that you want to register with an online bookmaker and then place some bets right away. All online bookmakers have terms and conditions and there should be a reference to dispute resolutions in there somewhere.

Usually, you will need to file a case for a refund with the customer service team of the online bookmaker first. If the customer service team does not resolve the issue to your satisfaction, then you have the right to request to escalate your case to a customer service supervisor.

Sometimes online bookmakers will have a special office for dispute resolutions if you are not satisfied with the response you have received from the customer support team. In other cases, an online bookmaker will use an adjudication service that are a third-party service provider. Find out about this by reading the terms and conditions published by the online bookmaker.

Make a refund request before initiating a chargeback

Your credit card provider (usually a bank) will want you to make a formal request for a refund from a gambling site before they will agree to process a chargeback request. The request for a refund needs to be in writing such as in an email or even a letter. A response in writing denying the refund from the gambling site will also be required.

Banks have different rules when it comes to chargebacks. Some will only initiate a chargeback if you make the request within 60 days of the dispute. Others may accept chargeback requests up to 120 days after the dispute. Check with your bank to see what time limits apply.

Follow the correct process for a chargeback

Your bank will usually have a specific process that you need to follow to request a chargeback. You may have to apply for a chargeback using a specific form (these are often available online these days) or they may accept requests by a written letter in the post, an email and other methods.

Specific details of the dispute will need to be provided to the bank or credit card company. Provide all of the evidence that you have. An investigation will follow to see if your case merits a chargeback from the gambling site or not.

By using the very best gambling sites you will significantly reduce the likelihood of a dispute occurring at all. We test many online bookmakers and only the most trustworthy make it to our recommended list.

When you choose to gamble with one of the betting sites on our recommended list below you can guarantee that they will treat you fairly. We are not saying that a dispute will never happen but you can be confident that these bookmakers will take care of you:

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